There are three levels of response to questions asked in an interview. The three levels are the attribute level, the general process level, and the behavioral level.

Behavioral interviewing is the most powerful and accurate way to get from point A: recruiting, to point B: hiring the best candidate. Behavioral-based hiring hinges on the premise that a person's past job performance is the most telling indicator of his performance in the future. This approach to interviewing is quickly becoming standard procedure in both small and large companies across the globe.

In business, creativity and innovation are often used interchangeably. They mean different things. Creativity is the ability to develop something original, new, and unique. It relates specifically to the act of being creative—seeing new things in old objects and ideas. Innovation, or using objects and ideas in new ways, is often the result of creativity. In other words, when you implement creative ideas, the result is innovation.

The psychological terms restructuring and functional fixedness are relevant to how the creative process works, and can be applied to creative thinking. Restructuring means reorganizing or restructuring a problem to find a solution. Functional fixedness occurs when, as the idea originator, you become restricted by the demands of the task, or other constraints or norms. This functional fixedness means that you have difficulty reconceptualizing the problem to find a solution.

 
 
You may not believe that you are especially creative, but you probably possess various skills and attributes that will help in creative projects. If you are going to enhance your creative performance and potential, you need to know what skills you already have, and what areas you need to build on.

• Put a smile in your voice.
• React like it's your best friend on the phone.
• Start smiling before you answer the telephone.
• Think of every call as a welcome break.
• Sit up straight with both feet on the floor.
• Don't slouch.
• Treat callers with respect.
• Focus on what you can do.
• Don't take your problems out on a caller.
• Try to project a perky, positive, and upbeat image.

Conference calls are becoming more and more common in the business world. There is no easier way to bring together members of a team who are in multiple locations around the country, or even around the world. The invention of conference call capabilities has saved companies billions of dollars in travel costs and helped improve efficiency in organizations around the globe.

Cellular phones can be beneficial because they make it easy to reach an individual any time, any place. Cellular phones can also be a nuisance for the same reason.
The rules for cellular phone etiquette can help you use your cellular phone to your own advantage, without offending anyone around you. The rules for cellular phone etiquette are:
Be respectful of others

Speakerphones provide a convenient and practical way to communicate with several people at once, without setting up a formal conference call. However, the misuse and abuse of this convenient technology has given speakerphones a bad name. Most often, the fault lies with the user, not the technology.

When using a speakerphone, follow the basic rules of speakerphone etiquette:

Voicemail is a technological innovation designed to help people handle calls more efficiently. Instead of being helpful, it often generates frustration. This frustration is attributable to poor use of telephone technology.
The principles for the effective use of voicemail can help. These are:
Record an effective greeting