There are three simple steps to assertiveness. It is important that individuals learning to be assertive understand and practice all these three in order.
Step 1: Actively listen to what is being said then show the other person that you both hear and understand them.
How we behave in different circumstances and conditions can be termed in three ways:
These are two types of feedback: Redirection and Reinforcement.
Within the workplace, we provide colleagues and team members information (feedback) about their acts in order to help them meet individual, group, and organizational goals.
Unless you are listening to someone who is giving a speech, custom dictates that you take turns (not necessarily equal turns) talking and listening. There are a few rules of thumb when deciding whether to talk or listen.
The human brain is built for conversation, but we achieve better results when we think strategically about listening and making a few simple, deliberate choices that support our conversational goals.
FACTORS | EXPRESSER |
Drivers | You treat them as follows: |
Language:The choice of words or language in which a sender encodes a message will influence the quality of communication. Meaning has to be given to words and many factors affect how an individual will attribute meaning to particular words. It is important to note that no two people will attribute the exact same meaning to the same words.